Return and Refund Policy
Thank You for shopping at LucknowOnline.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is :- If an item you ordered from LucknowOnline.com does not meet your expectations do write to us and we will happily try to assist you.
We are dedicated at LucknowOnline.com to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
– The item may be damaged during transit.
– Or there might be a manufacturing defect.
– Or that a wrong item is delivered to you by mistake.
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we’ll give you instructions on how to proceed.
We will ship a replacement item at the earliest possible with no extra shipping cost to you
If the original ordered item is no longer possible then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
Or any other amicable resolution as mutually agreed with you.
Here Are Some Important & Helpful Guidelines on Returns
Always email us first if you have a problem on returns@LucknowOnline.com
Always be sure to report your problem within 24 hours of receiving the item in question
Never send back a item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
Always return your items using registered airmail / courier as advised in our return authorization mail.
Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
Please mark the items as defective returns and not for sale and declare a low nominal value.
Be Extra Alert when Accepting Parcel from Courier
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.